Refund policy
Made For You. Not For Shelves.
Every LMMM Studio piece is individually printed and assembled upon your order using print-on-demand technology. Nothing sits in a warehouse waiting. Your order is created specifically for you — which means we operate differently from standard retail.
Please read this policy carefully before placing your order. None of the terms below affect your statutory rights as a consumer.
What We Cover
Defective, Damaged, or Misprinted Items
If your item arrives defective, damaged, or misprinted, we will make it right at no cost to you — this is in addition to your statutory rights. Submit your claim within 30 days of receiving your order and include:
- Your order number
- Clear photographs showing the issue
We will review your claim and arrange a free replacement or full refund depending on the situation. Return postage for faulty, damaged, or incorrect items is on us.
Lost Packages
If your order appears lost in transit, contact us within 14 days of the estimated delivery date. We will investigate and resolve the issue at our expense.
Statutory Cancellation Rights
If you are a consumer, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, contact us at lmmmstudio.com/pages/contact with your order number before sending anything back.
If you cancel:
- The item must be returned unworn, unwashed, and in its original condition within 14 days of telling us you wish to cancel.
- Return postage for change-of-mind or wrong-size returns is the customer's responsibility. (For faulty, damaged, or incorrect items, we cover it — see above.)
- We will refund you within 14 days of receiving the returned item back, or proof that you have sent it.
Please note: truly personalised or bespoke items made to your individual specification may be exempt from this right where the law allows.
Before You Order
Every product page includes a detailed size guide. If you are between sizes, we recommend sizing up. Take two minutes with the chart — it matters, and it saves you a return.
Goodwill Policy (First-Time Size Issues)
We understand mistakes happen. If you are a first-time customer and ordered the wrong size, reach out to us here. At our sole discretion, we may offer a 20% discount code toward a replacement order as a goodwill gesture.
This is not a guaranteed entitlement but a reflection of how we treat our community.
Unauthorized Returns
Do not mail any items back without contacting our support team first. Items sent back without prior approval may not be retrievable. Contact us before sending anything back.
How to Contact Us
For all claims and inquiries: 👉 lmmmstudio.com/pages/contact
We aim to respond within 3 business days.
Last updated: June 2026
Ours. Not. Yours.